FAQ

How's it done?

Initial steps - Quote & Entering into a Contract

  • Now you have had a good look at our website, please ring our office and chat to one of our friendly staff and they will arrange one of our salesmen to contact you to arrange a free measure, design and quote.
  • If you decide to accept our quote and wish to go ahead, the salesmen will arrange to meet with you to go over the contract agreement, which details the cost, colours chosen, design etc. Once you have gone over the contract and signed it, a 10% deposit is paid along with any council fees if required. Payment can be made by cheque, cash, direct deposit or credit card (Visa and MasterCard only).

If your job requires Council approval:

  • Plans and specifications are drawn for your job and submitted to council on your behalf, along with the appropriate forms.
  • While we wait for council to approve the plans, which depending upon the council can take anywhere from 2 to 8 weeks, orders are placed for some of the larger material for your job.
  • Once your plans have been approved, the job is put into production and the remainder of the material is ordered.

If your job doesn't require Council approval:

  • If the job isn't going to council, we put the job into production and order the necessary material.

Final steps – Delivery & Installation

  • When all the material has been received for your job, we will contact you a day or two prior to delivery, to arrange access.
  • Any progress payments as per your contract are due on delivery and can be paid directly to the driver. We accept payment by cheque, cash, direct deposit or credit card (Visa and MasterCard only). Please note there is a surcharge of 1.75% for any credit card payments for progress payments and final payments.
  • Our fitter(s) generally commence building the same day we deliver the material.
  • When the fitter is finished, final payment is required as per your contract and payment can be made directly to the fitter, using the same payment method as mentioned above.

Your job has now been installed and ready to enjoy for many years to come.

Care and Maintenance

To ensure the longevity of your product, there are some basic care and maintenance procedures that should be carried out.

1. DO NOT allow dirt, grime, leaf deposits etc. to build up on or around your structure.

(a) For powder coated surfaces (i.e. beams and posts) use a soft brush or cloth and mild household detergent and gently wipe all surfaces. Then rinse off with clean water.

(b) For gutters and downpipes, these must be kept clear of any build-ups - i.e. leaves, branches, tennis balls etc. at all times. This also applies to your existing house gutters, downpipes and valleys.

(c) For structures located near chlorinated or saltwater pools, a more regular cleaning schedule is required due to the erosive nature of the chemicals and salt.

PLEASE NOTE: As a general rule the above steps should take place every 6 months at a minimum, however if an area where pollutants are more prevalent (i.e. coastal or industrial areas) this should be undertaken on a more frequent basis.

2. DO NOT allow your pets to urinate on any part of the structure as animal urine is extremely caustic. If this occurs, immediately wash the affected areas.

3. DO NOT walk on the roof to carry out any of the above.  Use planks to distribute your weight should you find it necessary to walk on the roof, or contact us first for instructions.

What Payment Methods do you accept?

Payment can be made by:

  • Personal cheque
  • Bank cheque
  • Cash
  • Direct deposit (please contact the office for bank account details)
  • Postal order
  • Credit card (Visa and MasterCard only)

Please note: should you wish to pay your progress payment(s) or final payment by credit card, there will be a 1% surcharge payment. Credit card payments for the intial deposit and/or council fees are not charged a surcharge.

Can I pay by credit card?

Yes you can, but for the progress payment(s) and final payment, you will incur a 1% surcharge. The initial deposit and any council fees which is paid when you sign the contract, does not incur a surcharge.

How do I pick the right Contractor?
  • Be wary of a builder or tradesperson who gives you a quote, which seems extremely low compared with others you have received. It is worth asking yourself:

Are there any hidden extras?

Are they cutting corners that could impact the quality of the job?

Are they using the same materials as everyone else?

Are they quoting the same job as everyone else?

  • Be wary of a salesperson, builder or tradesperson who encourages you to sign a contract quickly to avoid a price increase. This is usually just a sales pitch.
  • Be wary of a builder who suggests you get an owner-builder permit while they organise all the building work. This can be a ploy by a builder who does not have the right kind of licence or cannot get home warranty insurance. Sometimes it is simply to avoid responsibility. If you become an owner-builder, you take on added responsibilities and place yourself at greater risk if the work is not done properly. As an owner-builder you may be held accountable for statutory warranties provisions for subsequent purchasers of the property.
What areas do you cover?

We quote, design and install our products in the following Council areas:

  • Bankstown City Council
  • Camden Council
  • Campbelltown City Council
  • Liverpool City Council
  • Wingecarribee Shire Council
  • Wollondilly Shire Council

 

Can you handle Council approvals?

Yes. Premier Improvements can submit plans and specifications to the relevant council on your behalf. Our many years experience in dealing with councils ensures that we are compliant with council regulations regarding our products.

Can you mail me a brochure rather than downloading it from your website?

Yes we can. Just email your mailing address to us and we’ll post one out to you.

Do I have to sign anything or pay a deposit for Premier Improvements to start my job?

By law, any work that is over $1,000 in value must have a contract entered into by both the contractor and owner. A maximum deposit of 10% is required when the contract is signed.

Do you accept American Express or Diners Club?

Unfortunately we don’t. We only accept Visa and MasterCard.

Do you offer a warranty?

Yes. Premier Improvements guarantees quality workmanship and provides all the statutory structural warranties required by law, which is currently 6 years.

Do you offer home owner’s warranty insurance via the Home Building Compensation Fund (HBCF)?

By law, jobs with a value exceeding $20,000, must have home owner's warranty insurance via the Home Building Compensation Fund (HBCF). Premier Improvements provides an Insurance Certificate for jobs exceeding the legal limit.

Do you supply DIY kits?

No. The way we build and erect our structures is something that has taken years to perfect and years to train our fitters to install. Because of the way in which our products are structurally designed and engineered, its almost impossible for us to write a manual or instruction booklet to hand out to people should we provide DIY kits.

Does my job require Council approval?

All jobs have different requirements. It’s best to contact us to discuss this.

How long does Council approval take?

Depending on the council, approval can take anywhere from 2 to 8 weeks. Once approval has been received, we advise you and send you a copy of the approved plans for your records.

Is there anything I need to do to keep my structure looking like new?

Yes there is. We have a basic maintenance instruction to help you look after your new structure. Please refer to the “Care & Maintenance” section of our website.

What is your licence number?

Our licence number is 118223C. We are also member of the Master Builders Association of NSW (MBA).

Why do you only use steel?

Steel is not only a very strong material, but it is renewable and more importantly recyclable. Because of it’s strength, steel allows us to span large areas without a lot of unsightly beams. The steel products we use also don’t need painting for many many years to come, provided they have been maintained properly.

Your colour chart states the colours are not accurate when printing. Can I see a sample colour?

We can either mail you a colour swatch or our salesmen can show you one when they visit you should you decide to get a quote.