FAQ

How’s it done?

Initial steps – Quote & Entering into a Contract

  • Now you have had a good look at our website, please ring our office and chat to one of our friendly staff and they will arrange one of our sales consultants to contact you to arrange a free measure, design and quote.
  • If you decide to accept our quote and wish to go ahead, the sales consultant will arrange to meet with you to go over the Contract of Sale, which details the cost, colours chosen, design etc. Once you have gone over the contract and signed it, a 10% deposit is paid along with plan preparation fees if required. Payment can be made by cheque, cash, direct deposit or credit card (Visa and MasterCard only, which unfortunately incurs a 1% surcharge fee).

If your job requires Council approval:

  • All Development Applications (DA) are now required to be lodged via the NSW Planning Portal by the owner of the property. If you are planning to use Council for the Construction Certification (CC), you can apply for that via the portal as well, or use a private Certifier. We can provide you with plans, specifications and engineering if required. We can assist you with any queries you have regarding this process. We can also assist you with Sydney Water Approvals and Mine Subsidence Lodgements.
  • Once you have received both the DA and CC, the job is put into production and we order the necessary material.

If your job doesn’t require Council approval:

  • If the job isn’t going to council, we put the job into production and order the necessary material.

Final steps – Delivery & Installation

  • When all the material has been received for your job, we will contact you prior to delivery, to arrange access.
  • Any progress payments as per your contract are due prior to delivery. See payment methods below.
  • Our fitter(s) generally commence building the same day we deliver the material.
  • Once your installation is completed and the site is cleaned, final payment is to be made. This can be done either directly to the fitter or the same methods as the deposit and progress payments.

Your job has now been installed and ready to enjoy for many years to come.

Care and Maintenance

To ensure the longevity of your product, there are some basic care and maintenance procedures that should be carried out.

1. DO NOT allow dirt, grime, leaf deposits etc. to build up on or around your structure.

(a) For powder coated surfaces (i.e. beams and posts) use a soft brush or cloth and mild household detergent and gently wipe all surfaces. Then rinse off with clean water.

(b) For gutters and downpipes, these must be kept clear of any build-ups – i.e. leaves, branches, tennis balls etc. at all times. This also applies to your existing house gutters, downpipes and valleys.

(c) For structures located near chlorinated or saltwater pools, a more regular cleaning schedule is required due to the erosive nature of the chemicals and salt.

PLEASE NOTE: As a general rule the above steps should take place every 6 months at a minimum, however if an area where pollutants are more prevalent (i.e. coastal or industrial areas) this should be undertaken on a more frequent basis.

2. DO NOT allow your pets to urinate on any part of the structure as animal urine is extremely caustic. If this occurs, immediately wash the affected areas.

3. DO NOT walk on the roof to carry out any of the above. Use planks to distribute your weight should you find it necessary to walk on the roof, or contact us first for instructions.

What Payment Methods do you accept?

Payment can be made by:

  • Bank transfer (please contact the office for bank account details)
  • Visa, MasterCard, *Debit Card (1% surcharge payable – *even though this type of payment is debited directly from your savings account, the bank charges us for the use of the EFTPOS facility when processed)
  • Cash
  • Bank or Personal Cheque (made payable to Premier Improvements)

How do I pick the right Contractor?

  • Be wary of a builder or tradesperson who gives you a quote which seems extremely low compared with others you have received. It is worth asking yourself:
    • Are there any hidden extras?
    • Are they cutting corners that could impact the quality of the job?
    • Are they using the same materials as everyone else?
    • Are they quoting the same job as everyone else?
  • Be wary of a salesperson, builder or tradesperson who encourages you to sign a contract quickly to avoid a price increase. This is usually just a sales pitch.
  • Be wary of a builder who suggests you get an owner-builder permit while they organise all the building work.This can be a ploy by a builder who does not have the right kind of licence or cannot get home warranty insurance. Sometimes it is simply best to avoid responsibility. If you become an owner-builder, you take on added responsibilities and place yourself at greater risk if the work is not done properly. As an owner-builder you may be held accountable for statutory warranties provisions for subsequent purchasers of the property.

What areas do you cover?

We quote, design and install our products in the following Council areas:

  • Bankstown City Council
  • Camden Council
  • Campbelltown City Council
  • Liverpool City Council
  • Penrith City Council
  • Shellharbour Council
  • Wingecarribee Shire Council
  • Wollondilly Shire Council
  • Wollongong Council

Do I have to sign anything or pay a deposit for Premier Improvements to start my job?

By law, any work that is over $1,000 in value must have a contract entered into by both the contractor and owner. A maximum deposit of 10% is required when the contract is signed.

Do you offer a warranty?

Yes. Premier Improvements guarantees quality workmanship and provides all the statutory structural warranties required by law, which is currently 6 years.

Do you offer home owner’s warranty insurance via the Home Building Compensation Fund (HBCF)?

By law, jobs with a value exceeding $20,000, must have home owner’s warranty insurance via the Home Building Compensation Fund (HBCF). Premier Improvements provides an Insurance Certificate for jobs exceeding the legal limit.

Does my job require Council approval?

All jobs have different requirements. It’s best to contact us to discuss this.

Is there anything I need to do to keep my structure looking like new?

Yes there is. We have a basic maintenance instruction to help you look after your new structure. Please refer to the “Care & Maintenance” section above.

What is your licence number?

Our licence number is 118223C. We are also a member of the national Housing Industry Association (HIA).

Why do you only use steel?

Steel is not only a very strong material, but it is renewable and more importantly recyclable. Because of it’s strength, steel allows us to span large areas without a lot of unsightly beams. The steel products we use also don’t need painting for many many years to come, provided they have been maintained properly.

Can I see a sample colour?

Yes. Our sales consultants will give you a flyer showing the roof profiles available, which has the colour range included, or click on the following link Colorbond® Colour Range

Please Note: Be aware all printed material and computer monitors differ in colour and are not 100% accurate, so it’s best to match the colour when our sales consultant is on site to ensure the best match.